Field Support Technician - (Bay Area/San Jose, CA)

Date: Jan 29, 2025

Location:

Roseville, CA, US, 95747-6645

Req ID: 28590

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Field Support Technician at Gainwell, you will be responsible for providing end user support for remote locations in San Francisco, San Mateo, Contra Costa, and Santa Clara counties. The field technician will work with end users at the sites and remotely with Intel, Network, Lobby Management, and Central Depot resources. The field technician will take ownership of tickets via a ticketing queue process and dispatch on these tickets.

Your role in our mission

Travel to multiple county site locations to handle a multitude of matters including
Troubleshoot and maintain Windows based kiosks systems
Troubleshoot scanner issues
Assist with investigating lobby management equipment issues (fact tablets, and wallboards displays)
Perform quarterly physical inventory of all project equipment at each site
Assist Central Depot and Windows Sysadmin staff with miscellaneous duties.

What we're looking for

Experience supporting Windows 10/11 Operating System, Android tablets, and desktop scanners.
Experience with PXE and USB drive workstation imaging
Knowledge of network equipment (switches/routers) and basic networking troubleshooting skills
Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Position requires that the candidate in the San Jose area, have a clean California DMV record and ability to lift 50 pounds

What you should expect in this role

Position requires that you reside in the San Jose area
Travel to different site locations in multiple Northern CA Counties
Fleet car will be provided
Video cameras must be used during all interviews, as well as during the initial week of orientation.

The pay range for this position is $35,700.00 - $51,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.