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Imaging Analyst

Date:  Nov 4, 2022

Roseville, CA, US, 95747-6645

Req ID:  10703

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 



 As an [[Imaging Analyst]] at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

We are looking for a self-motivated individual to troubleshoot problems and incidents with the workstation clients and Scanning API infrastructure to meet the client Service Level Agreements.  

Participates in support of infrastructures, applications, and technology initiatives, both from an operational perspective in conjunction with existing standards and methods of delivery.  Collaborate with other technology teams and clients to deploy technology architectures and solutions.  Research, escalate, and resolve, technology problems relating to the global technology environment.   

Your role in our mission

  • This is an operations role. The person filling this role will be working with the CalSAWS Imaging System (ECM).
  • Hourly interaction with other members of the Level 3 technical team is expected
  • Interaction with Level 1/Level 2 support personnel and client end users will occur on a regular basis.
  • Performing regular maintenance tasks, error queue processing, and trouble ticket troubleshooting is expected.
  • Troubleshooting of problems and incidents with the workstation clients and API infrastructure may be necessary to meet the client Service Level Agreements.
  • Provide and maintain application availability. This includes the periodic monitoring of servers, applications, webservices, etc. using manual and automated means.
  • Desire to learn and adapt to the latest Imaging Technology. 


What we're looking for


  • Must have minimum 1 years of experience with digital scanning/imaging solutions hardware/software experience (preferred - minimum 1 years of experience administering/supporting Perceptive Content 7/Perceptive Experience)
  • Minimum 1 years of experience troubleshooting issues in a technical role including working with server and workstation hardware/software technology
  • Must have experience troubleshooting desktop scanners (P0) as well as experience administering/supporting alternate Document Imaging systems (P0)  
  • Experience with the following:JavaScript or alternate scripting languages (P0); ServiceNow (P0); troubleshooting API connectivity (P0); Splunk (P0)
  • Proven ability to work independently and as a team member (P2); good communication (written and oral) and interpersonal skills (P2) – Primary skill, utilizing good organizational, multi-tasking, and time-management skills (P2)

What you should expect in this role

  • Remote or Onsite at Roseville, CA office
  • Must be regionally local to the project’s Norwalk, CA or Rancho Cordova, CA offices to attend client meetings
  • Opportunity to utilize attention to detail, multi-tasking skills, strong oral communication in a positive, collaborative team environment

#LI-HC1 #LI-Hybrid


The pay range for this position is $60,500.00 - $75,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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