Professional Quality- Roseville, CA- Hybrid

Summary

The Professional Quality staff members will be responsible for performing contract compliance activities to ensure quality with performance standards across the account as part of the Quality Management (QM) team. This analyst will interact with members of many different business units to ensure quality within processes and drive improvement activities. The ideal candidate will have experience collecting data and conducting reviews of reports for quality assurance, leading projects for process improvement, be comfortable performing data analytics, and presenting information to various levels within the organization and externally (client/auditors). This position requires the use of many different software systems so the candidate must be proficient with basic technology such as Microsoft Office products and more advanced systems such as Customer Relationship Management (CRM) systems and contact center platforms. 

Your role in our mission

•  Establishes and documents a tailored strategy quality plan in collaboration with the project manager, for the performance of contract compliance activities for assigned project or task. Develops and maintains QM documentation for projects and tasks to include quality metrics. Ensures documentation complies with established software development standards, policies and procedures or best practices.
• Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to established standards and applicable quality plan. Determines level of process and product quality. Develops written reports of findings; escalates unresolved issues to appropriate level.
• Evaluates work products to independently assess quality and reports findings. Research alternative solutions to problems, determines proper approaches and makes verbal and/or written recommendations to appropriate parties. Assist in implementing recommendations as approved. Participates in special projects, external audits, and process improvements in support of quality assurance initiatives.
• Gathers, uses, and independently analyzes defect metrics data. Presents analysis findings to the appropriate level verbally and through the preparation of periodic written reports. Provides recommendations regarding possible approaches to resolving defects.
• Assists management defining and maintaining an effective and efficient quality program including developing and presenting associated training and familiarization to affected staff.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience.
• Three or more years of quality, audit, and/or process improvement experience. Experience working with quality metrics and software industry metric data collection and analysis techniques.
• Experience working with project management and/or process improvement (Lean, Lean Six Sigma, etc.) methodology.
• ISO, ASQ, PMI, etc. certifications a plus. 

What you should expect in this role

• Flexible hybrid schedule while working with an upbeat, encouraging, and experienced team.
• Opportunity to conduct quality audits to report on performance, perform data analytics of data generated, and lead continuous improvement activities across the account.
• Develop and implement new processes or tools as needed to streamline and improve processes.
• The deadline to submit applications for this posting is September 11, 2026