Quality Control - Healthcare Contact Center

Date:  May 18, 2023

Roseville, CA, US, 95747-6553

Req ID:  17702

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 



As Quality Control- Healthcare Contact Center, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Your role in our mission

•    Monitors and measures the quality of inbound and/or outbound calls for the Healthcare Contact Center and evaluates compliance with established performance standards. 
•    Conducts audits of providers and members interactions and prepares audit reports of findings to identify both strengths and opportunities for improvement.
•    Maintains knowledge of requirements and process changes for both the Account and Client. 
•    Assist in establishing and documenting a tailored strategy quality plan for the performance of quality assurance activities for assigned projects or tasks to include documentation of progress. 

What we're looking for

•    Good organization and time management skills 
•    Good communication skills to interact with team members, customers, and support personnel 
•    Good analytical and problem-solving skills 
•    Basic ability to handle multiple project and task responsibilities simultaneously and switch among them quickly to meet prioritized business needs 
•    Ability to participate in various formal and informal professional development training sessions and established quality assurance training 

What you should expect in this role

•    Remote/Hybrid
•    Roseville -location


The pay range for this position is $54,800.00 - $68,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.