Account Delivery Quality Manager

Date: Apr 5, 2024

Location:

Roseville, CA, US, 95747-6645

Req ID: 20165

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Principal Officer with responsibility for ensuring the Contractor adheres to the Contract’s Quality Management provisions. Manages communication and dissemination of quality assurance and improvement information throughout all levels of Contractor Operations and concurrently to the Contracting Officer.

Your role in our mission

Manage the delivery of operational services for an account (people, processes, and technology). Directs daily work activities and priorities, driving innovation, cost efficiency, and performance optimization.
Build, develop, motivate, and lead teams of leaders and individual contributors, supporting employees through ongoing execution of management activities.
Establish and effectively lead weekly, monthly, and quarterly routines to achieve Client contractual SLAs and bonus targets, assigned goals, objectives, and account scorecard deliverables.
Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.
Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance.
Maintain budgets and lead and contribute to projects (Business as Usual [BAU] and Transformation). Partner with other leaders to positively influence the financial impact for their respective business area(s).
Contribute to developing new service offerings and enhancements based on market trends and customer needs.

What we're looking for

Shall have a minimum of five years’ quality management experience for a government or healthcare payer, including experience during implementation and testing of a new claims payment system.
Extensive program administrative experience; strong exposure to Quality Management and Quality Assurance processes and ability to apply these processes to ensure including the accuracy and timeliness of a Contractor’s performance in each area of responsibility.
Excellent verbal, written and presentation communication skills.
A bachelor’s degree in computer science or related field is required. Additional relevant management experience may substitute for the degree on a two for one basis.
Experience with ISO and SOC Audits.

What you should expect in this role

This a Hybrid position in Roseville, CA (on-site Tuesday through Thursday, weekly).

The pay range for this position is $90,700 - $129,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.