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Senior Manager Service Delivery

Date:  Feb 2, 2023

Roseville, CA, US, 95747-6645

Req ID:  14900

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 


Your role in our mission


  • The primary point of contact with the Client’s Contracting Officer for all activities related to Contract Administration including, but not limited to, compliance with all Contract terms and conditions.
  • Ensure the maintenance of adequate staffing levels to meet all Client requirements and deliverables.
  • Oversee all project management, scheduling, correspondence between the Client and Gainwell Technologies, dispute resolution, personnel issues with Gainwell Technologies staff and status reporting to the Client.
  • Oversee the implementation of all quality assurance criteria and reviews to ensure Contract compliance and fulfillment of performance objectives.
  • Lead and coordinate implementation activities, including implementation evaluation, training, coaching, mentoring, and recommendation activities.

What we're looking for


  • Bachelor's degree in Healthcare Administration, Business Administration/Management, Finance or related field, a clinical specialty equivalent. A Master's degree in one of these fields is preferred.
  • A minimum of five years of experience managing a large scale health contract with a government or private sector healthcare payer.
  • Knowledge of Medicaid and Medicare regulations and standards as well as cost reporting, profit and loss, and budget compliance is required.
  • Extensive managerial and program administrative experience to include responsibility for a combination of management functions such as program planning, policy formulation, organization coordination and control, and fiscal management.
  • Requires effective communication, organization, and prioritization skills and proven ability to direct and motivate the workforce.


The pay range for this position is $150,600.00 - $188,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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