Senior Professional Business Analyst - Imaging

Summary

As a Senior Professional Business Analyst - Imaging at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. 

Participates in support of infrastructures, applications, and technology initiatives, both from an operational perspective in conjunction with existing standards and methods of delivery.  Collaborate with other technology teams and clients to deploy technology architectures and solutions.  Research, escalate, and resolve, technology problems relating to the global technology environment.   

Here are the details on this position.

Your role in our mission

• This is an operations role. The person filling this role will be working with the Imaging System. 
• Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support.
• Be a knowledgeable bridge between clients, project managers and technical staff.
• Hourly interaction with other members of the Level 3 technical team is expected.   
• Interaction with Level1/Level 2 support personnel and client end users will occur on a regular basis. 
• Manage regular maintenance tasks, error queue processing, and trouble ticket troubleshooting. 
• Leading a team and assigning problems and incidents to ensure the client Service Level Agreements are met. 
• Provide and maintain application availability. This includes the periodic monitoring of servers, applications, webservices, etc. using manual and automated means. 

• Desire to learn and adapt to the latest Imaging Technology

What we're looking for

• 6 or more years of experience in a relevant Business Analyst position working with business processes and process improvement
• Experience with Hyland Software, Jira and Service Now.
• Experience working with the interface of information technology with functional groups within an organization
• Experience with business process and information modeling tools and techniques

Preferred skills

• Good personal computer and business solutions software skills
• Analytical and problem-solving skills
• Good interpersonal skills to interact with customers and team members
• Good written and oral communication skills
• Presentation skills to communicate with management and customers
• Ability to work in a team environment

Professional skill requirements

1. Attention to Detail 
2. Oral Communication 
3. Teamwork/Collaboration 
4. Ability to multi-task 
5. Positive, can-do attitude 

What you should expect in this role

• Mandatory Office hours M-F 8a - 5p pacific time.
• Remote options are preferred from Pacific or Mountain time zones in US locations.
• Local candidates have the option to work hybrid if desired to our Roseville location
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is December 30, 2024

• #LI-HC1