Senior Professional Quality

Summary

The Senior Professional Quality staff member will be responsible for performing the most complex and highest-level quality assurance activities to ensure compliance with performance standards across the account. This analyst will interact with the clients, senior leaders, and members of many different business units to ensure quality within processes and drive improvement activities. The ideal candidate will have extensive experience with collecting data and conducting reviews of reports for quality assurance, leading projects for corrective/preventive action (CAPA) and process improvement, be comfortable performing data analytics, and presenting information to various levels within the organization and externally (client/auditors). This position requires the use of many different software systems so the candidate must be proficient with basic technology such as Microsoft Office products and more advanced systems such as Customer Relationship Management (CRM) systems and contact center platforms. The Senior Professional Quality staff member will be the leader of high-level initiatives/projects and activity for the business unit.

Your role in our mission

Essential Job Functions

• Creates, reviews, establishes and documents a tailored strategy quality plan in collaboration with the project manager, for the performance of quality assurance activities for assigned project or task. Develops and maintains quality assurance documentation for projects and tasks to include quality metrics. Ensures documentation complies with established software development standards, policies and procedures or best practices.
• Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to established standards and applicable quality plan. Determines level of process and product quality. Develops written reports of findings; escalates unresolved issues to appropriate level.
• Evaluates work products to independently assess quality and reports findings. Research alternative solutions to problems, determines proper approaches and makes verbal and/or written recommendations to appropriate parties. Assists in implementing recommendations as approved. Participates in special projects, external audits, and process improvements in support of quality assurance initiatives.
• Gathers, uses, and independently analyzes defect metrics data. Presents analysis findings to the appropriate level verbally and through the preparation of periodic written reports. Provides recommendations regarding possible approaches to resolving defects.
• Assists management in defining and maintaining an effective and efficient quality program including developing and presenting associated training and familiarization to affected staff.\
• Leads high level projects and tasks for the team. Mentors, leads, and trains others on the team on tasks across the business unit.

What we're looking for

• Five or more years of quality assurance, process improvement, investigation/CAPA, and/or ISO9001 experience.
• Extensive experience working with, evaluating, creating, and tracking quality metrics. In depth knowledge of software industry metric data collection and analysis techniques required.
• In depth experience working with project management and/or leading process improvement (Lean, Lean Six Sigma, etc.) projects using standard methodology.
• ISO, ASQ, PMI, etc. certifications a plus.

What you should expect in this role

• Flexible hybrid schedule while working with an upbeat, encouraging, and experienced team.
• Opportunity to lead, create, review, and conduct quality audits to report on performance, perform data analytics of data generated, and lead CAPA and/or continuous improvement activities across the account.
• Opportunity to create, revise, develop and implement new processes or tools as needed to streamline and improve processes.
• Video cameras must be used during all interviews, as well as during the initial week of orientation

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