Account General Manager, Senior Principal

Summary

At Gainwell, we embrace complex challenges with trusted expertise to deliver transformational outcomes.  We empower clients through innovative technologies and solutions to deliver great health and human services outcomes.  Our values are: 

• Absolute accountability
• Unmatched employee experience
• Purposeful collaboration
• Uncompromising integrity
• Meaningful innovation
• Operational excellence 

Our clients, across 50 states and territories, trust us to support over 58 million recipients and beneficiaries with over 2 billion claims and encounters processed annually.  As an Account General Manager, you will be responsible for overall contract management and serves as the single point of contact for DHCS related to a California state contract. Come join the Gainwell team by applying for the following role. 
 

Your role in our mission

We are looking for an Account General Manager with high energy and creativity to work with an innovative and transformative client. In this role, you will:

• Cultivate client relationships and be the voice of Gainwell as a trusted advisor and thought leader
• Develop a client-centered innovation agenda to proactively engage with client on their business needs and goals
• Harness Gainwell innovative spirit to meet and exceed contractual commitments
• Grow the business through active listening, inquiry and pairing needs to Gainwell unique value
• Lead, guide, mentor and grow the team
• Manage the financial quality of the account
   

What we're looking for

• Five (5) years of extensive managerial and program administrative experience including responsibility for a combination of management functions such as systems development/maintenance, program planning, policy formulation, organization coordination and control, and fiscal management. 
• Three (3) years of demonstrated effective communication, organization, and prioritization skills and proven ability to direct and motivate the workforce. 
• Five (5) years of experience managing a healthcare contract with a government or private sector healthcare payer.
• Two (2) years of knowledge of Medicaid and/or Medicare statutes regulations, policies, and standards.
• Possess a Bachelor's degree or equivalent in Healthcare Administration, Business Administration/Management, or Finance from an accredited college/university. Additional qualifying experience (of M1 above) may be substituted for the required education on a year-for-year basis, assuming four (4) years for a Bachelor's degree.

What you should expect in this role

• This role is remote with frequent travel to Sacramento, CA or willingness to relocate.
• Delivers on company’s contractual commitments
• Leads, coordinates, and manages the long-term, consultative, client relationship to become the client’s trusted advisor
• Establishes and manages, a program to achieve client service excellence
• Leads all employees who provide services to the client, either directly or indirectly
• Develops strategy and obtains buy-in from all stakeholders
• Leads large, cross-functional team
• Contributes to the development of innovative principles and ideas
• Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. 
• Meets or exceeds financial commitments

The deadline to submit applications for this posting is November 30, 2024.

Ideal candidates will have a desire and the applicable skills to perform their job responsibilities within the context of maintenance and operations of a large-scale legacy mainframe system, followed by opportunities for incremental modernization to current technologies and improved operational performance over time.