Director, Client Delivery Leader

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Client Delivery Leader (CDL), you will play a central role in managing all aspects of service delivery for Gainwell Technologies. You will be responsible for service delivery including Deliverable Management, Release Management, Configuration Management, Change Management, Project Financial Reporting, Contract Compliance, Change Orders, Subcontractor and Vendor Management, support of DHCS Audits, and reporting to DHCS’ Operations Project Management Office (OPMO).

We have a proven reputation for building and delivering impactful solutions. Join us in our mission to support underserved communities by improving public health outcomes and ensuring that the most vulnerable can lead healthier, happier lives – today and tomorrow.

Your role in our mission

Gainwell empowers you through innovative technologies and solutions to deliver better health and human services outcomes. When joining Gainwell, you become an integral part of our mission, supported by a team that values your expertise and contributions. As a CDL, you will:

• Support the AGM across all customer needs as a Subject Matter Expert for the Delivery organization. Develop a comprehensive understanding of customer contracts, including a deep insight into T&Cs and their impact on delivery.
• Coordinate closely with Gainwell's infrastructure, security, and IT teams to ensure comprehensive coverage for service delivery. Work with implementation, engineering, product management, and other relevant teams for new service introduction and enhancements.
• Implement and manage systematic delivery status reporting to the customer and Gainwell, tailored to the audience's needs.
• Nurture strong connections with shared service leaders to personalize services for the customer and build relationships at all levels of the customer organization.
• Establish and implement a consistent data- and metrics-driven governance approach with clear and systematic escalation processes within Gainwell, up to the COO if necessary.
• Handle recruitment, coaching, mentoring, performance management, and other people management responsibilities.

What we're looking for

• Seven (7) years of experience in service delivery management including demonstrated technical knowledge of service delivery processes and methodologies, with an emphasis on application maintenance and support
• Five (5) years of relevant management experience for a government or private sector healthcare payer, or two (2) years MMIS experience in a role that relates to account management
• Two (2) years of demonstrated experience in the evaluation and implementation of solutions to address changes to program policies.
• Possess a Bachelor's degree or higher from an accredited college/university in a Business or IT field. Additional relevant experience may be substituted for the required education on a year-for-year basis, assuming four (4) years for a Bachelor's degree.
• Three (3) years of proven leadership experience managing large teams (>150 staff)

What you should expect in this role

• This role is remote with frequent travel to Sacramento, CA or willingness to relocate.
• Autonomy, authority, and accountability to shape employee and client experiences in a fast-paced and dynamic environment.
• Opportunities available throughout the United States.
• Opportunities to travel through your work for necessary Account/Client Meetings.

The deadline to submit applications for this posting is November 30, 2024.

Ideal candidates will have a desire and the applicable skills to perform their job responsibilities within the context of maintenance and operations of a large-scale legacy mainframe system, followed by opportunities for incremental modernization to current technologies and improved operational performance over time.

The pay range for this position is $137,100.00 - $195,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.