Expert Business Analyst

Summary

We are seeking an experienced and dedicated Expert Business Analyst to join our team and play a pivotal role in driving our Population Health Management (PHM) program forward. As a Business Analyst, you will bridge the gap between technical and non-technical teams to ensure the delivery of impactful digital solutions that improve healthcare outcomes. This role is critical in helping our organization meet the unique needs of Medicaid populations through requirements gathering, refining workflows, and ensuring seamless collaboration across stakeholders.

As an Expert Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Key Responsibilities:

• Collaborate Across Teams: Act as the primary liaison between technical teams (e.g., engineering, data analytics) and non-technical stakeholders (e.g., clinical experts, client leadership) to align business priorities with technical solutions.
• Requirements Gathering: Lead workshops, interviews, and stakeholder meetings to elicit, document, and validate detailed requirements for PHM initiatives.
• Process Optimization: Analyze and map existing business processes, identify gaps or inefficiencies, and recommend streamlined workflows to enhance service delivery.
• Technical Translation: Translate complex technical requirements into clear, actionable tasks and documentation for non-technical audiences.
• Testing and Quality Assurance: Validate solutions through rigorous testing, ensuring all business and technical requirements are met and the solutions are fit for purpose.
• Data-Driven Decision-Making: Collaborate with data analytics teams to develop insights that guide product and service improvements.
• Project Leadership: Coordinate cross-functional teams and manage workstreams to meet deadlines and deliver measurable outcomes.
• Stakeholder Engagement: Build and maintain strong relationships with clients, internal teams, and external partners to ensure alignment on goals and deliverables.

What we're looking for

Required Qualifications:

• Experience:
  • Desired 9+ years as a Business Analyst, with 3+ years of experience in healthcare (preferably Medicaid, population health management, or digital health).
  • Proven ability to lead requirements gathering and process optimization efforts in complex environments.

• Skills:
  • Proficiency in advanced Microsoft Excel (e.g., macros) and relational database tools.
  • Strong analytical and problem-solving skills, with an ability to distill insights from complex datasets.
  • Exceptional communication skills, capable of translating technical concepts into clear business language.
  • Experience working in Agile software development environments.
• Leadership: Demonstrated ability to coach and mentor junior team members.
• Interpersonal Abilities: Curiosity-driven and client-focused, with strong collaboration and influencing skills.

Preferred Qualifications:

• Knowledge of Medicaid regulatory environments.
• Familiarity with digital health platforms, PHM technologies, or clinical care solutions

What you should expect in this role

• Remote-First: Fully remote position with monthly travel (2-3 days) to Sacramento, CA, for on-site collaboration.
• Technology-Driven: Video participation desired for meetings and orientation to foster team engagement.
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting has been extended until a suitable candidate has been selected.

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