Operations Manager - Sacramento, CA

Summary

As an Operations Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Essential Job Functions

• Manages functional areas or department account leads on large accounts to ensure that business solution objectives are met. Identifies and manages the implementation of process improvements.
• Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches.
• Works with functional areas or departments to interpret and plan projects or workload forecasts. Provides advice and counsel regarding various results.
• Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis.
• Manages and approves expenditures for accounts in line with established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations. Resolves issues and determines and implements appropriate course of action.
• Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Participates in developing new business proposals and introduces new technology to enhance business solutions.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

What we're looking for

Required Qualifications

• A minimum of five (5) years of experience as an Operations Manager within the past ten (10) years directly responsible for management of operations for a large and complex IT system in AWS.
• A minimum of five (5) years of experience within the past ten (10) years supervising teams of 15 people or greater on projects that involved large and complex IT systems.
• A minimum of five (5) years of experience within the past ten (10) years, ensuring the continuity of IT operations services, including both local and wide area networks and cloud-based services on projects involving large and complex IT systems.
• A minimum of one (1) year of experience within the past ten (10) years, on a large and complex IT System using Information Technology Infrastructure Library (ITIL) standards and framework.

What you should expect in this role

- Onsite in Sacramento, CA

The deadline to submit applications for this posting is 11/1/2024.

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