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Operations Supervisor - Tallahassee, FL

Date:  Jul 7, 2024

Tallahassee, FL, US, 32301-5020

Req ID:  24434

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 



As a Operations Supervisor - Tallahassee, FL at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Outstanding service delivery is one of Gainwell’s great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.

  • Manages several operational area(s) or team(s) of company employees with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction setting within the area of responsibility.
  • Effectively motivate performance and to manage workflow in an operational and production environment with established quality and quantity standards.
  • Works with functional areas or departments to interpret and plan projects or workload forecasts. Provides advice and counsel regarding various results.
  • Establishes and communicates goals and objectives, defines methodologies, tasks, and activities, and clearly describes roles and responsibilities for performing to personnel. Communicates broadly to help ensure overall coordination for cross-functional teams.
  • Reports out on KPM compliance at a minimum on a monthly basis internally and externally to the client.

What we're looking for

  • 5 or more years of healthcare account operational experience (Provider Relations, Provider and Member Services, Provider Enrollment, Call Center, Publications)
  • Experience working with client vision, business objectives, and critical success factors
  • Strong interpersonal, leadership, and presentation skills for interacting with and influencing team members, clients, thought leaders, and subject matter experts
  • Good strategic management and planning skills
  • Proven ability to select, develop, coach and mentor employees to be successful to meet client commitments

What you should expect in this role

Remote Florida




The pay range for this position is $44,400 - $63,400 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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