Professional Helpdesk

Date: May 25, 2023

Location:

Tallahassee, FL, US, 32301-5020

Req ID: 18051

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Professional Helpdesk support agent at Gainwell, you can contribute your skills as we harness the power of technology to help our Gainwell employees and State employees remain functional and excel in the job functions.

Your role in our mission

- - Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
  - Assists customers in resolving technical problems regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  - Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
  - Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  - Acts as a gatekeeper of the State Medicaid system by processing security forms to add/modify/delete users under strict guidelines that adheres to State requirements.

What we're looking for

- One or more years of technical training in computer support preferred
- Two or more years of technical or customer support experience?
- Experience working with company products and operating systems
- Experience working with company escalation policy

What you should expect in this role

Hybrid

#lI-HYBRID

#LI-LS2

The pay range for this position is $31,400- $44,800 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.