Training and Documentation Specialist- HYBRID (RI)

Date: Jan 16, 2025

Location:

Warwick, RI, US, 02886-1782

Req ID: 28784

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Documentation and Training specialist will partner with another Specialist to lead and support learning events, conduct research, produce resources and guidance, and facilitate ongoing knowledge base development and engagement.

Your role in our mission

Provider Update creation and distribution
Trains operations, call center, Rhode Island Executive Office of Health and Humans Services (EOHHS), providers, and other state defined end-user stakeholders on program policy, benefits, services, and the RI Medicaid and tools.
Develops, coordinates and delivers training material and schedule
Hosts training events virtually or in-person and assumes responsibility for the training environment and equipment
Coordinates the updating of all training materials (user manuals, desk level procedure, eLearning, PowerPoints, etc.)
Coordinates with internal departments to identify areas of training needs
Creates and delivers role-specific training materials for the Call Center and other internal teams
Provides training status reports to leadership
Supports the writing of Frequently Asked Questions and posting to portal as necessary
Coordinates with state on training events as appropriate
Maintains and publishes internal and external reference material, requires working with product owners, business analyst, and/or subject matter experts to understand new processes
Provide Call Center support during call centers bimonthly team meeting and in emergency situations

What we're looking for

Self motivated with excellent time management and organizational skills, ability to work independently as well as part of a team
Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
Ability to apply previously learned knowledge or skills to future situations/issues
Teaching and facilitation skills
Ability to determine training objectives
Good presentation skills to present to management and customers
Experience with training methodologies preferred
Excellent Microsoft Suite skills

What you should expect in this role

Hybrid – 100 % in office during training and then 25% of time once training is complete
Work from Home; reliable high-speed internet connectivity is required
Dedicated workspace necessary.

#LI-HYBRID #LI-JW1

The pay range for this position is $54,300.00 - $77,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.