Systems Manager

Summary

As a Manager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Essential Job Functions

• Manages applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients.
• Manages end to end service delivery ensuring that account specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns and center operations. 
• Creates alternative approaches for client needs as warranted.
• Ensures fiscal control by developing, monitoring, and adjusting medium to large account budgets and forecasts to achieve account financial targets including revenue, cost, margin, and operating income objectives.
• Recommends and implements changes or adjustments as appropriate.
• Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies, and monitoring and resolving client satisfaction survey results.
• Creates and implements alternative strategies as needed.
• Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor, and company resources are available to meet client needs. 
• Maintains expertise in management of client relationships and applications outsourcing, understands applications development methodology, best practices, and principles, while sharing and collaborating with other team members. 
• Uses appropriate practices and principles as warranted for client situations. 
• Prepares and recommends operating and personnel budgets for approval.
• Monitors spending for adherence to budget, recommends variances as necessary.

What we're looking for

• 9 or more years of applications development experience.
• Five or more years of leadership or supervisory experience.
• Experience working with contracts, finance & accounting, and with generally accepted accounting principles and accounting software.
• Experience working with company products and services.
• Experience working with the computer industry, computer systems and their use, customer technology, & support requirements. 
• Experience working with application development and maintenance best practices.

What you should expect in this role

• Must currently live in the state of Washington, DC.

Competency1