OCM Lead

Summary

Gainwell is the leading provider of technology with over 50 years of proven experience in services and solutions that are vital to the administration and operations of health and human services programs. We offer clients scalable and flexible solutions for their most complex challenges. These capabilities make us a trusted partner for organizations seeking reliability, innovation, and transformational outcomes. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Your role in our mission

Essential Job Functions

• Oversees functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Oversees and approves expenditures for accounts in line with established policies and procedures. Monitors and addresses budgetary compliance issues in relation to expenditures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Identifies and leads service improvements to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Supports developing new business proposals and introduces new technology to enhance business solutions.
• Provides leadership and work guidance to less experienced personnel

What we're looking for

• Nine or more years of support services, project, or program experience
• Experience working with the technology industry
• Experience working with company products and operating system
• Good project management skills & Good skills in managing to contracts and budgets
• Willingness to travel

What you should expect in this role

• Must currently live in the state of Washington, DC.