Provider Relations Team Lead - Hybrid Indianapolis, IN

Date: Aug 13, 2026

Location:

West Lafayette, IN, US, 47906 Indianapolis, IN, US, 46250 Any city, IN, US, 99999 Indianapolis, IN, US, 46204-1077

Req ID: 37458

Work Mode: Occasional onsite (1-2 days per week recurring)

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Gainwell Technologies is seeking an experienced Provider Relations Team Lead to support our healthcare operations in Indianapolis, Indiana. In this role, you’ll help lead a team of Provider Relations Representatives and Field Consultants while building strong relationships with healthcare providers, state stakeholders, and internal business partners.You’ll help monitor team performance, resolve escalated provider concerns, support provider outreach and education, and ensure services meet contractual and regulatory requirements.

Your role in our mission

Lead, coach, and develop Provider Relations Representatives and Field Consultants while promoting accountability, teamwork, and continuous improvement.
Monitor productivity, quality, service levels, and other performance metrics while identifying training needs and opportunities for improvement.
Build and maintain strong provider relationships, resolving escalated inquiries, complaints, and service issues with timely follow-up.
Coordinate provider outreach, education, and communication initiatives while supporting a positive overall provider experience.
Collaborate with Provider Enrollment, Claims, Training, Quality Assurance, Project Management, and other stakeholders to improve processes and service delivery.

What we're looking for

Three (3) or more years of experience in healthcare, provider relations, provider enrollment, customer service, managed care, or a related healthcare environment.
Experience leading, coaching, mentoring, or providing day-to-day guidance to employees; previous team lead experience is preferred.
Experience with Medicaid, Medicare, managed care organizations, or government healthcare programs preferred.
Knowledge of provider operations, customer service, quality assurance, performance management, and regulatory or contractual requirements.
Strong communication, relationship-building, conflict-resolution, problem-solving, and organizational skills with the ability to manage multiple priorities.

What you should expect in this role

Hybrid work environment based in Indianapolis, Indiana, with onsite attendance for client meetings and other business needs.
Periodic travel for provider visits, conferences, training, and stakeholder meetings.
Comprehensive benefits for eligible employees, including medical, dental, and vision coverage.
Access to a 401(k) retirement savings plan with company matching contributions beginning after 90 days of employment.
Paid time off, paid holidays, and opportunities for professional development and career growth within Gainwell Technologies.

#LI-HYBRID

#LI-JT1

#LI-CM1

The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.