Non-Medical Transportation (NMT) Processor - Remote California

Date: Nov 12, 2026

Location:

West Sacramento, CA, US, 95605-1630 Any city, CA, US, 99999

Req ID: 39838

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The NMT Processor supports Medi-Cal Beneficiaries by coordinating transportation for eligible medical-related appointments. These include doctor visits, prescription pickups, physical therapy, and other approved services. The role ensures timely, accurate processing of transportation requests in alignment with DHCS guidelines and Gainwell’s service standards.

Your role in our mission

Review and process incoming NMT requests submitted via email, fax, or other approved channels.
Validate beneficiary eligibility and appointment details in accordance with program criteria.
Coordinate with transportation providers to schedule rides, confirm availability, and ensure timely service. These include doctor visits, prescription pickups, physical therapy, and other approved services.
Ensure timely, accurate processing of transportation requests in alignment with DHCS guidelines and Gainwell’s service standards.
Document all request details and outcomes in the designated system per Standard Operating Procedures (SOPs).
Respond to inquiries from beneficiaries, providers, and internal teams regarding NMT services.
Regular collaboration with internal teams and external transportation providers.
Other duties as assigned

What we're looking for

High school diploma or GED required.
Minimum 6 months of customer service or administrative experience; healthcare or transportation coordination preferred.
Strong attention to detail and ability to follow structured processes.
Proficiency with Microsoft Office Suite (Word, Outlook, Teams) and internet browsers.
Experience navigating case management or help desk systems is a plus.
Ability to thrive in a fast-paced, detail-oriented work environment focused on service accuracy and timeliness.

What you should expect in this role

Must reside in the state of California.
Hours of Operation: Within the hours of 8:00 AM –4:30 PM, Pacific Time, Monday – Friday; Candidate must be able to work any assigned 8-hour shift between these hours.
Fast-paced, detail-oriented work environment focused on service accuracy and timeliness.
Regular collaboration with internal teams and external transportation providers.
Training provided on Medi-Cal NMT program guidelines and Gainwell systems.

This position is being posted to build a pipeline of qualified candidates for current and anticipated hiring needs. Candidates may be contacted as opportunities become available.

#LI-REMOTE

#LI-MA1

The pay range for this position is $44,800 - $64,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.