Provider Agent

Date:  Sep 17, 2023

West Sacramento, CA, US, 95605-1630

Req ID:  18911

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 



Provider Agents are responsible for responding to basic to moderately complex provider telephone calls, handling requests for claim research inquiries, responding to written provider inquiries and conducting stellar customer service.

Your role in our mission

  • Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel.
  • Research provider calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
  • Documents calls in a customer relationship management (CRM) ticketing solution, resolves written provider requests/inquiries and updates provider history with results of inquiry to include proper documentation.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Conducts outbound calls to providers in response to voicemail inquiries, customer direction or other business needs.

What we're looking for

  • High school diploma or G.E.D.
  • 6 months minimum, prefer on more years of customer service or other telephone experience.
  • Experience working with organizational functions and personnel.
  • Experience working with fax machines, computer software and telephone technology.
  • Experience working with and skilled in the use of help desk software.

What you should expect in this role

  • Business and analytical critical thinking skills.
  • Communication skills both written and oral.
  • Ability to work independently, follow oral and written directions.
  • Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
  • Office environment may require shift or remote work.


The pay range for this position is $37,500.00 - $53,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.