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Provider Call Center Supervisor

Date:  Feb 11, 2024
Location: 

West Sacramento, CA, US, 95605-1630

Req ID:  20957

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

 

Summary

As a Provider Call Center Supervisor at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position.

Your role in our mission

  • Supervises all activities associated with a limited agenda of an operating department’s day-to-day production regimen.
  • Acts as an escalation point for teams, supporting all customers to ensure a high level of customer satisfaction.
  • Provides training, coaching/development, and mentoring to staff as appropriate.
  • Manages operational workflows; meet internal and external SLA’s (Service Level Agreements).
  • Ensures all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information).

What we're looking for

  • High school diploma or G.E.D.
  • 6 months minimum, prefer on more years of customer service or other telephone experience.
  • Acts as an escalation point for teams, supporting all customers to ensure a high level of customer satisfaction.
  • Provides training, coaching/development, and mentoring to staff as appropriate.
  • Supervises all activities associated with a limited agenda of an operating department’s day-to-day production regimen.

What you should expect in this role

  • Business and analytical critical thinking skills.
  • Communication skills both written and oral.
  • Ability to work independently, follow oral and written directions.
  • Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
  • Office environment may require shift or remote work.

 

 

 

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The pay range for this position is $62,400.00 - $89,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

 

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

 

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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