Call Center Representative - Williston, VT - Hybrid

Date: Apr 9, 2025

Location:

Williston, VT, US, 05495-2086

Req ID: 30379

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

We’re seeking an energetic, motivated member to join our team in Williston, VT. This position is a Provider Services Call Center Agent. The primary role of the agent is to assist Healthcare Professionals with billing requirements, policy questions and other healthcare-related inquires as it relates to VT Medicaid. Responsibilities include fielding provider inquiries, researching complex issues, maintaining knowledge of current billing and policy changes, and logging and tracking phone inquiries. The ideal candidate will have strong oral and written communications skills, customer service skills, telephone etiquette, and a patient and positive attitude. Must be an independent worker, with the ability to problem solve and multitask. The position requires navigating multiple computer programs and knowledge of Microsoft tools is a must.

Your role in our mission

Help create the power in Gainwell’s processes as we develop purpose-built technologies and solutions that yield better health and human services outcomes.

Share your expertise as you support the Business Process Services team in claims processing that adheres to policy guidelines
Meet production and quality requirements established by clients for timely claims processing
Use policy guidelines and criteria established by leadership to evaluate why a claim errored and make an adjudication decision

What we're looking for

Knowledge of the fundamental concepts and principles in the medical and/or insurance fields
Basic reading and analysis skills to evaluate claims and make adjudication decisions
Basic computer use skills
Ability to multi-task across multiple claims to work efficiently
Ability to work independently to meet individual production goals

What you should expect in this role

HYBRID POSITION
Site location is Williston, VT

#LI-HYBRID #LI-JW1

#LI-CM1

The pay range for this position is $35,000.00 - $50,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.