Call Center Representative - Williston, VT - Hybrid

Date: Apr 29, 2025

Location:

Williston, VT, US, 05495-2086

Req ID: 30773

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As Call Center Representative - Williston, VT - Hybrid, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Help create the power in Gainwell’s processes as we develop purpose-built technologies and solutions that yield better health and human services outcomes.

Answer incoming calls and respond to customer inquiries in a timely and courteous manner.
Make outbound calls to follow up with customers or conduct surveys (if applicable).
Provide accurate, valid, and complete information using the right methods/tools.
Resolve customer complaints, offer solutions, and follow up to ensure resolution.
Keep detailed records of customer interactions, transactions, and comments.
Follow communication procedures, guidelines, and policies.
Escalate unresolved issues to the appropriate internal teams.

What we're looking for

High school diploma or equivalent; college degree is a plus.
Proven experience in a customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and multitasking abilities.
Proficient with CRM systems and Microsoft Office Suite.
Ability to work in a fast-paced environment and adapt to changes.

What you should expect in this role

HYBRID POSITION
Site location is Williston, VT
#LI-HYBRID #LI-JW1

#LI-CM1

The pay range for this position is $35,000.00 - $50,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.